Terms of Service

Welcome to vortexutv.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

Shipping Policy

We offer free shipping on most orders over $150.00 (in the contiguous United States only). Please note, certain products may incur shipping charges depending on their size and weight. Exclusions Apply - does not apply to items with fixed shipping rates (such as wheel spacers), and fixed-rate prices also apply to the contiguous United States only. Please click here to see shipping policy and rates.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it within 90 days of receipt for a prompt refund. Please note that all returned items must be in new, unused condition and in their original packaging. Shipping and handling charges are non-refundable. Please click here to see our full return policy.

Return Eligibility

To be eligible for a return, each returned product must be:

• accompanied by a Return Number (see below for instructions on how to obtain one); note: obtaining a Return Number does not guarantee a replacement or refund;
• returned within ninety (90) days of your date of purchase; and
• in new, unused condition and in the original packaging.

The following items are exceptions to/exclusions from our return policy:

• made-to-order products (for example: A-arms with pressed-in ball joints and mounted wheels/tires) may be returned, subject to a minimum 30% restocking fee;
• special order products (such as hand-held ECU tuners) cannot be returned;
• all SuperATV Polycarbonate Roofs and Windshields are shipped with a protective film on both sides - if the film is removed from either or both sides, the item is not eligible for return; and
• if you are unable to ship in original packaging, have made modifications to the item, and/or are missing components, there will be a minimum 30% restocking fee for approved returns.

Refunds

A product returned in accordance with this policy is eligible for a full refund, less any restocking fees and shipping costs (see below). Refunds are generally issued within three (3) business days of the date on which VorrtexUTV receives the returned item and has confirmed that the item return conforms to this policy. Your bank may require additional processing time to reflect the refund in your account once the return is issued. Refunds will be applied to the original payment method that was used, and, if the original payment method is no longer current, a check will be mailed to the original purchaser on file.

Shipping Costs

Customers are responsible for the costs of shipping items eligible for return, unless an exception is approved by VortexUTV Customer Service prior to the return. Please note that original shipping costs for product deliveries are not refundable.

Exceptions

Certain exceptions may be applied to our return policy. For example, should we make a mistake or ship the wrong item, that is on us, no additional fees shall apply. If you’re unsure if your product qualifies for a return, contact our customer service department at sales@vortexutv.com.

Re-stocking fee Guidelines

• Made to order parts will have a 30% re-stock fee only if in new, restockable condition.
• Customers who refuse packages will have a 20% re-stock fee plus $20/package fee to reimburse for shipping charge.
• If customer returns product for ordering wrong item there is a 25% re-stock fee and could be higher if not restockable.
• If customer returns an item because they do not want it there is a 25% re-stock fee and could be higher if not restockable.
• Customer is also responsible for returned shipping costs.

How to Initiate a Return

Initiate return using VortexUTV.com:

• a) Go to your My Orders page on VortexUTV.com.
• b) Select the "View Order" on the order you are wanting to return.
• c) Click on the "Request return" icon in the upper right-hand side of page.
• d) Select from the list of options the reason for the return
• f) Once the form is completed, select “Request return”
• h) Please write your Return Number clearly on the shipping label area of the package(s) you are returning. Please note that a Return Number does not always guarantee a replacement or refund of an item.
• i) Ship back the item(s) to the following address:

SuperATV Warranty Department
2753 Michigan Road
Madison, IN 47250